Process
How a Tenant Usage Assessment unfolds
A transparent sequence from first enquiry to committee walkthrough — designed for property teams who need decisions this quarter, not a lengthy discovery theatre.
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Scoping note
You send unit count, buildings in scope, the property management app in use, and the decision you need to support (staffing, notices, payments, or renewals). We reply with fit, exclusions, and an informational fee range.
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Access and anonymisation
We agree how records arrive — export files, scheduled screen-share, or a supervised admin walkthrough. Tenant names and identity documents stay out of the working set whenever the app allows anonymised activity views.
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Pattern reading
Analysts map logins, unfinished maintenance requests, rent-reminder opens, notice engagement, and post-move-in quiet periods against your stated decisions. Weak data is labelled as directional, not precise.
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Written brief
You receive a plain-language brief with findings, constraints, and a short list of operational experiments — form changes, send windows, induction tweaks — not a software shopping list.
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Live walkthrough
Up to 90 minutes with managers or a strata committee, remote or at our Melaka office. Questions focus on what to try next month and whether Monthly Usage Briefs would help.